Latency issues on the test are commonly caused by either a slow Internet connection or the computer you are using to take the test. Follow the recommended steps to resolve this issue:
- Clear all Temporary Internet Files. For instructions, click here.
- Restart your computer.
- When taking the test, make sure all other programs and applications are closed.
- Try taking the test using a different Internet browser. For supported browsers, click here.
- Ensure that all browser settings meet the software system requirements.
If none of the above recommendations solve the latency issues, please attempt to take the test via a computer with a faster Internet connection.